Currently, Norvo products are exclusively available through our official website, trynorvo.com. Because we operate entirely online, we provide a 30-Day Satisfaction Guarantee. This gives you ample time to test out the sleeve and experience the relief completely risk-free from the comfort of your own home.

Unlike many bulky braces made of sweat-trapping neoprene, Norvo sleeves are crafted from ultra-lightweight, breathable fabric designed to wick away moisture. To maintain the compression elasticity and keep your sleeve fresh, please follow these guidelines:

• Machine wash on a gentle cycle in cold water (or hand wash)
• Use a mild soap or detergent
• Air dry or tumble dry on the lowest heat setting
• Do not use bleach or fabric softeners
• Do not iron or dry clean

Pro-Tip: To protect the fabric from snags, always make sure the Velcro straps are secured directly onto themselves (closure-to-closure) before tossing the sleeve in the wash.

We firmly believe in our product's ability to provide relief, which is why every purchase is backed by our 30-Day Satisfaction Promise. This risk-free period begins the day your order is delivered. If you don't experience noticeable comfort within the first month, just reach out to us at support@trynorvo.com and we will issue a full refund.

• Refund requests must be initiated within 30 days of your delivery date.
• To be eligible, returned items should be in their original, received condition.
• Please note that we cannot issue refunds for products that have been physically damaged by the user.

1. Slip it on: Slide your foot into the sleeve just like a normal sock.
2. Lift the straps: Hold the two attached straps upright.
3. Cross the top: Bring both straps across the top of your foot (your instep) and around your ankle, crossing them over each other.
4. Wrap the back: Pull the straps around the back of your heel/ankle.
5. Secure the fit: Bring the ends back toward the front and press the Velcro tabs down to lock them into place.

To start a return or request an exchange, please email our customer care team at support@trynorvo.com within 30 days of receiving your package. We gladly offer direct exchanges if your item arrives defective or damaged (this excludes regular wear and tear, dirt, or stains that occur after use).

Once you contact us, we will provide instructions for sending the item back. Upon receiving your return, we will either ship out a replacement or issue a full refund for the product's purchase price.

Please keep in mind: Original shipping fees are non-refundable, and this policy does not apply to orders that were placed with an incorrect shipping address.

Simply shoot an email to our team at support@trynorvo.com, and we’ll guide you through the return steps!

If you need to make changes or cancel your purchase, email support@trynorvo.com immediately. Our fulfillment center moves incredibly fast—most orders are shipped within 2 to 4 hours of being placed. The sooner you contact us, the more likely we can intercept it.

If the order has already been processed and shipped, we can no longer alter or cancel it. However, you are more than welcome to start a return process once the package arrives at your door.

Please alert us at support@trynorvo.com as quickly as possible if you notice a mistake in your address.

If the package has already left our warehouse or been delivered to the incorrect address, a re-shipping fee will apply to send out a replacement. Unfortunately, we cannot offer refunds for orders that are lost or delivered incorrectly due to a wrong address provided at checkout.

Norvo cannot take responsibility for missing or stolen packages once the shipping carrier marks them as successfully delivered to the provided address. However, please reach out to us at support@trynorvo.com. We can supply you with the delivery date confirmation, tracking details, and carrier contact information so you can file a claim or investigate locally.