Refund policy

Contact Information

If you encounter any issues with your order, please promptly email us at support@trynorvo.com. We will do our best to address your concerns.

If your order has already been shipped and a tracking number has been provided, we are unable to cancel or refund the order while it is in transit. Please wait for your order to arrive before contacting us regarding a return or refund.

Refund and Return Eligibility

Our standard return policy is valid for 30 days from the date of delivery. However, some products may include extended satisfaction guarantees or longer trial periods.

Please refer to the specific product page for your purchase to confirm the applicable return or satisfaction guarantee period. If the return period applicable to your product has expired, we may be unable to offer a refund or exchange.

Proof of purchase is required for all returns.

Please note: Do not send your purchase back to the manufacturer.

Request a Return

To request a return, email us at support@trynorvo.com to get started. This step is required before sending your return.

• Return Shipping: Customers are responsible for return shipping and handling costs. All original items, accessories, components, and packaging included with your purchase must be returned when applicable.
• Provide Tracking: Please use a trackable shipping service and provide us with a valid tracking number for your return. This helps us confirm receipt and process your refund.
• Refund Processing: Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be issued to your original method of payment.

For any questions regarding your return, please contact us at support@trynorvo.com.

Customer Responsibility for Return Costs

Customers are responsible for all costs associated with returning items, including shipping and handling fees.

Original shipping charges and return shipping costs are non-refundable. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items that cannot be tracked.

Partial Refunds

Partial refunds may be granted in certain circumstances, including but not limited to:

• Items returned in a condition different from how they were originally received, including items that are damaged, incomplete, or missing parts for reasons not caused by us.
• Situations where the customer prefers to keep the product rather than pay return shipping costs, subject to review and approval by our support team.
• Returns submitted outside the applicable return period, when specifically approved by our support team.

Refund Process

Once your return has been received and inspected, we will email you to confirm whether your refund has been approved or rejected.

Approved refunds will be issued to your original method of payment. Please allow approximately 3–5 business days for processing after approval. Depending on your bank or payment provider, additional processing time may apply before the funds appear in your account.

Damaged Product Policy

If your product arrives with a manufacturing defect or damage, you may request a replacement within 2 days of receiving your order.

Photo and/or video evidence clearly showing the damage or manufacturing defect is required. Please send your request and supporting evidence to support@trynorvo.com.

Replacement requests are subject to review and approval based on the evidence provided.

Note: Refund requests related to defective or damaged products cannot be submitted after 30 days from the date of delivery, unless a longer guarantee is specifically stated on the applicable product page.

Lost or Missing Packages

We are not responsible for packages confirmed as delivered by the shipping carrier that are subsequently lost or stolen. If your tracking information indicates that your package was delivered but you cannot locate it, please contact the carrier directly for assistance.

If you entered an incorrect or incomplete shipping address, please contact us as soon as possible. We are not responsible for orders delivered or dispatched to an incorrect address due to information entered incorrectly during checkout.

Exchanges

We offer exchanges for items that arrive defective or damaged, subject to the requirements described in our Damaged Product Policy.

If you need a replacement for the same item, please contact us at support@trynorvo.com and provide the required photo or video evidence.

Terms and Conditions

We reserve the right to modify or update this policy at any time without prior notice, subject to applicable laws and regulations.

Product colors, textures, appearance, and other visual characteristics may vary slightly due to lighting conditions, photography, manufacturing variations, or individual monitor and screen settings.